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About OPA

OPA offers consumers the information needed to make the best health insurance decisions. Our website covers many different health care topics including consumer rights and responsibilities, dealing with problems, and finding health care. OPA’s educational materials are available in multiple languages and are offered at no cost to individuals and organizations. Our website has worksheets for making the most of doctor visits, keeping track of medications, preparing for a hospital stay, and more.

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OPA publishes annual Health Care Quality Report Cards. The report cards provide consumers with performance ratings for the state’s largest health plans and over 200 medical groups. This information helps Californians get the high quality care they deserve.

OPA educates consumers on the new rights and benefits of the Affordable Care Act. We provide resources and referrals to help you take advantage of this new health care reform law.

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Our Mission

OPA is charged with the responsibility to inform Californians about how to:

  • Obtain health care services for which they are entitled or for which they are eligible under law,
  • Receive timely assistance in resolving problems in accessing care or other problems with their health plan or providers, and
  • Access health care quality information.

Contact Us
California Office of the Patient Advocate
980 9th Street, Suite 8017
Sacramento, CA 95814
Phone: 916-324-6407
Toll-Free: 1-866-466-8900
Email Us: contactopa@opa.ca.gov


Amy W. Krause, Director & Patient Advocate

Amy W. Krause,  Patient Advocate and DirectorAmy Krause was appointed by Governor Brown on March 15, 2013, to serve as California’s Patient Advocate. Prior to her appointment, she was an Assistant Chief Counsel at the California Department of Managed Health Care (DMHC), where she worked on health care service plan oversight. She represented the DMHC as a manager over various initiatives and issues spanning from initial licensure requirements, to benefits and access to care, to cancellation of coverage and provider contracts, to implementation of health care reform. 

Prior to her government service, she worked as a Public Policy Manager for WellPoint Health Networks, Inc., focusing on state and federal health coverage in commercial and government-sponsored contracts. Her assignments were to help develop and revise proposed legislation and regulation, participate in National Association of Insurance Commissioners’ activities, and engage with consumers to inform advocacy efforts.

Previous experience also includes Superior Court positions in Los Angeles and Orange Counties, where she worked as a representative for court officers, then as appointed counsel for defendants in juvenile cases.

Licensed to practice law in California, Amy received her Juris Doctor degree from Loyola Law School, Los Angeles, and her undergraduate degree in political science from the University of California, Irvine. 


Office of the Patient Advocate Staff

Organization Chart


For questions about this website, contact webmasterOPA@opa.ca.gov

Health Plan Problems?

For HMOs  888-466-2219
For PPOs   800-927-4357

Not sure?  866-466-8900