As of July 1, 2014, the Office of the Patient Advocate (OPA) has a refocused statutory charge. OPA will coordinate, provide assistance to, and collect data from state health care consumer assistance call centers. The goal of these efforts is to better enable health care consumers to access the health care services for which they are eligible.
OPA will produce:
- Health Care Quality Report Cards with clinical performance and patient experience data for the state's largest health plans and over 200 medical groups. These entities are responsible for providing health care services to more than 16 million Californians.
- Complaint Data Reports and Baseline Review of State Consumer Assistance Call Centers with data findings based on health care consumer complaint data and call center information submitted to OPA from the Department of Managed Health Care, Department of Insurance, Department of Health Care Services, and Covered California.
- Model Protocols for State Consumer Assistance Call Centers with recommendations for responding to and referring calls outside of a call center's jurisdiction.
For questions or more information about OPA, contact:
California Office of the Patient Advocate
980 9th Street, Suite 8017
Sacramento, CA 95814
Email Us: firstname.lastname@example.org
For help with a problem with your health plan, please contact the DMHC Help Center at 1-888-466-2219 or fill out the online complaint form at www.healthhelp.ca.gov.
Office of the Patient Advocate Staff
OPA Director Biography
In September 2014 Governor Jerry Brown appointed Elizabeth Abbott to be the Director of the State of California’s Office of the Patient Advocate (OPA).
Prior to working for OPA, Ms. Abbott worked at Health Access California, the consumer coalition working for access to quality and affordable health care for all. As the Director of Administrative Advocacy, she focused on public policy and advocated on behalf of California consumers before state and federal agencies, including the issues of cultural and linguistic access to health care and mandating timely access to health care for consumers. View Ms. Abbott's full biography...
For questions about this website, contact webmasterOPA@opa.ca.gov