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Home > Complaint Data Reports

Complaint Data Reports

The Office of the Patient Advocate produces annual reports about health care complaints made by California consumers to the Department of Managed Health Care, Department of Health Care Services, California Department of Insurance, and Covered California. These reports also include information about state consumer assistance centers. 

 

Annual Health Care Complaint Data Reports

 

NEW! Report to the Legislature for Measurement Year 2015 (PDF)

(Released January 2017) - This second-year, multi-departmental report provides information on health care complaints resolved in 2015. 

Baseline Report to the Legislature for Measurement Year 2014 (PDF)

(Released May 2016) - This baseline report is the first time in the state's history that a multi-departmental report on health care complaint data has been issued. 

Find links to annual reports and other publications...

 

 

Statewide Complaint Data Highlights

Find statewide statistics from OPA's baseline complaint data analysis. View statewide complaint data highlights...

 

State Consumer Assistance Service Centers

The state entities that reported complaint data to OPA also provided additional information about their consumer assistance service centers. Learn more about consumer assistance at the:

 

About the Complaint Data Reports

Find out more about OPA's complaint data reporting initiative, including the statutory requirements, background, and report methodology. Learn more about the Complaint Data Reports...

If you have any additional questions about OPA's annual Complaint Data Report, please email us at contactopa@opa.ca.gov.

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