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Home > Health Plan Problems? > Helplines & Consumer Assistance

Helplines & Consumer Assistance

Use the list below to get help with your health care problem from a statewide helpline or consumer assistance program.

  • For faster assistance, contact the government agency that oversees your kind of health coverage. 
  • If you aren't sure which agency can help you, you can contact the California Consumer Assistance Program at 1-888-466-2219 or submit a complaint online.
  • If you are looking for coverage through a public program, also check out our list of programs that provide low-cost/no-cost care.


Types of resources on this list


Government health insurance regulators


 Resource  Description  Number Website 
California Department of Managed Health Care Information and help 24 hours a day for members of HMO health plans and many Anthem Blue Cross and Blue Shield PPOs.

Also provides help to all Californians as the State's Consumer Assistance Program.
(California Help Center)

TDD 1-877-688-9891
California Department of Insurance Information and help on some PPOs and other kinds of insurance.  1-800-927-4357
(Consumer Hotline)
U.S. Department of Labor (Employee Benefits Security Administration)  Information on COBRA, HIPAA, and federal health care rights. Help for members of health plans that their employer self-insures. 1-866-444-3272

Northern CA:

Southern CA:
EBSA consumer assistance page


Government programs for health coverage 


 Resource  Description Number Website
Cal MediConnect Program for people who have both Medicare and Medi-Cal and who live in certain counties. 1-855-501-3077 (Cal MediConnect Ombudsman)
Covered California  California's marketplace for finding health insurance coverage.   1-800-300-1506
Medi-Cal  No-cost to low-cost health insurance. California's Medicaid program. Contact your local county office for most Medi-Cal issues.

For problems with Medi-Cal mental health services, contact the Mental Health Care Ombudsman at:
DHCS Medi-Cal page
Medi-Cal Access Program

(formerly Access for Infants & Mothers - AIM)
Low-cost health insurance for pregnant women with low and middle incomes. 1-800-433-2611
Medi-Cal Managed Care Additional help is available to Medi-Cal beneficiaries in a managed care plan.  1-888-452-8609 (Medi-Cal Managed Care Ombudsman)

1-800-430-4263 (Health Care Options)
DHCS Medi-Cal Managed Care Ombudsman page
Medicare Federal health insurance program for people aged 65 and older, people with disabilities, and people with end-stage renal disease. 1-800-434-0222 (HICAP - Help with Medicare issues)

(Medicare - Beneficiary information)

(Livanta - File a discharge appeal or complaint about quality of care)
Major Risk Medical Insurance Program (MRMIP)  State insurance program for people with pre-existing conditions. 1-800-289-6574  DHCS webpage for MRMIP
U.S. Department of Veterans Affairs Provides health care benefits to men and women who have served in the U.S. armed forces. 1-877-222-8387


Other consumer assistance resources

Also see the find local assistance and health resources pages


 Resource  Description  Number Website
BenefitsCal Apply for Medi-Cal, CMSP, CalWORKS, CalFresh (formerly Food Stamps) benefits in California. N/A

California Consumer Assistance Program Information and assistance on health care coverage. Get referrals to local assistance. 1-888-466-2219 (California Help Center)
California Foundation for Independent Living Advocacy and services for people with disabilities. Local centers throughout California. 916-325-1695

TTY 916-325-1695
Cancer Legal Resource Center Provides free information and resources on cancer-related legal issues. 866-843-2572

TDD 213-736-8310

Click on "About DRLC"

County Veterans Service Offices Help for veterans and their families with veterans benefits issues. 1-844-737-8838 List of County Veterans Service Officers
Disability Rights California Information and assistance for Californians with disabilities.
Health Consumer Alliance Information on low-cost health care. Find links to local assistance.
HICAP Free Medicare information and counseling. The toll-free number connects you to the HICAP in your area. 1-800-434-0222
Livanta Assists Medicare members with certain problems and appeals. 1-877-588-1123

TTY 1-855-887-6668
Medical Board of California  Licenses and takes complaints about doctors. Check doctors online. 1-800-633-2322
Mental Health Association of California Advocacy and information to help people get mental health services.
NAMI  Information and support for families with seriously mentally ill relatives. 1-800-950-6264


Health Plan Problems?

Call 1-888-466-2219

Find other resources...