Covered California is the state's health insurance marketplace where you can apply for health plans. You may also qualify for tax credits to help pay your insurance premiums.
You can preview plans and shop for health insurance online at www.coveredca.com or apply by phone at 1-800-300-1506.
Open enrollment is over for 2018, but you may still be able to enroll if you have a qualifying life event. Qualifying events include the loss of health coverage through a job, the birth of a child, or other life-changing events. If you are eligible for Medi-Cal, you can sign up at any time of the year.
Consumer Assistance at Covered California
The following tables include consumer assistance information that Covered California reported for OPA's annual Complaint Data Report.
|Covered California Service Center|
|Main Phone Number
|Other Phone Numbers
||Arabic 1-800-826-6317 |
Հայերեն (Armenian) 1-800-996-1009
中文 (Chinese) 1-800-300-1533
Hmoob (Hmong) 1-800-771-2156
한국어 (Korean) 1-800-738-9116
ру́сский (Russian) 1-800-778-7695
Tiếng Việt (Vietnamese) 1-800-652-9528
|Hours of Operation
||Monday-Friday, 8:00 a.m. - 6:00 p.m. |
(except state holidays)
|2015 Covered California State Fair Hearings|
(conducted by the Department of Social Services)
|Most Common Reasons for Fair Hearings
- Denial of coverage (70%)
- Eligibility determination issues (18%)
- Cancellation (13%)
|Most Common Results from the Fair Hearing
- Complaint withdrawn (45%)
- Compromise settlement or resolution (18%)
- Covered California position overturned (17%)
- No action required (16%)
- Covered California position upheld (5%)
|Number of Days the Fair Hearing Process Usually Takes
||Between 49-69 days|
- There is a faster review process for complainants with an urgent health issue.
Find complaint information from prior years