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Home > Complaint Data Reports > State Service Center Profiles > Profile-DHCS

Consumer Assistance at the Department of Health Care Services

The Department of Health Care Services administers Medi-Cal and other programs that provide medical and other services and support to Californians with a low income or disability.

The following tables outline information the department reported to OPA about its consumer assistance service centers.

Department of Health Care Services
Service Center Name Medi-Cal Managed Care Office of the Ombudsman
Website www.dhcs.ca.gov/services/medi-cal/Pages/MMCDOfficeoftheOmbudsman.aspx
Main Phone Number 1-888-452-8609
TTY/TDD Not available
Hours of Operation Monday-Friday, 8:00 a.m. - 5:00 p.m.
(except state holidays)
Most Common Reasons for Complaints Filed with this Service Center This service center provides education and referrals only 
Learn more about Medi-Cal complaints

 

Department of Health Care Services (continued)
Service Center Name Mental Health Ombudsman
Website www.dhcs.ca.gov/services/MH/Pages/MH-Ombudsman.aspx
Main Phone Number 1-800-896-4042
TTY/TDD 1-800-896-2512
Hours of Operation Monday-Friday, 8:00 a.m. - 5:00 p.m.
(except state holidays)
Most Common Reasons for Complaints Filed with this Service Center This service center provides education and referrals only 
Learn more about Medi-Cal complaints

 

Department of Health Care Services (continued)
Service Center Name Medi-Cal Telephone Service Center (Contractor: Xerox)
Website www.medi-cal.ca.gov
Main Phone Number 1-800-541-5555
TTY/TDD 916-635-6491
Hours of Operation Monday-Friday, 8:00 a.m. - 5:00 p.m.
Most Common Reasons for Complaints Filed with this Service Center This service center provides education and referrals only 
Learn more about Medi-Cal complaints

 

Department of Health Care Services (continued)
Service Center Name Denti-Cal Beneficiary Telephone Service Center (Contractor: Delta Dental)
Website www.denti-cal.ca.gov
Main Phone Number 1-800-322-6384
TTY/TDD 1-800-735-2922
Hours of Operation Monday-Friday, 8:00 a.m. - 5:00 p.m.
Some automated services available through the phone system 7 days a week, 24 hours a day 
Most Common Reasons for Complaints Filed with this Service Center This service center provides education and referrals only 
Learn more about Medi-Cal complaints

 

More resources

About Medi-Cal complaints

State Fair Hearings on Medi-Cal and other programs (California Department of Social Services)

Department of Managed Health Care complaint application form

OPA Complaint Data Reports

 

List of consumer assistance helplines

Tips on how to file a complaint