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Home > How to File a Complaint > Statewide Assistance Resources

Statewide Assistance Resources

Use the list below to get help with your health care problem from a statewide helpline or consumer assistance organization.

  • For faster assistance, contact the government agency that oversees your kind of health coverage. 
  • If you aren't sure which agency can help you, you can contact the Department of Managed Health Care Help Center at 1-888-466-2219 or submit a complaint online.
  • If you are looking for coverage through a public program, also check out our list of programs that provide low-cost/no-cost care.

Types of resources on this list

Government Health Insurance Regulators

Resource Description Number Website
California Department of Managed Health Care Information and help 24 hours a day for members of HMO health plans and many Anthem Blue Cross and Blue Shield PPOs. 1-888-466-2219
(California Help Center)

TDD 1-877-688-9891
California Department of Insurance Information and help on some PPOs and other kinds of insurance. 1-800-927-4357
(Consumer Hotline)
U.S. Department of Labor -- Employee Benefits Security Administration Information on COBRA, HIPAA, and federal health care rights. Help for members of health plans that their employer self-insures. 1-866-444-3272

Northern CA:

Southern CA:
EBSA consumer assistance page


Government Programs for Health Coverage

Resource Description Number Website
Cal MediConnect Program for people who have both Medicare and Medi-Cal and who live in certain counties. 1-855-501-3077 (Cal MediConnect Ombudsman)
Covered California California's marketplace for finding health insurance coverage. 1-800-300-1506
Medi-Cal No-cost to low-cost health insurance. California's Medicaid program. Contact your local county office for most Medi-Cal issues.

DHCS Medi-Cal Webpage
Medi-Cal Access Program
(formerly Access for Infants & Mothers - AIM)
Low-cost health insurance for pregnant women with low and middle incomes. 1-800-433-2611 Medi-Cal Access Program Website
Medi-Cal Managed Care Additional help is available to Medi-Cal beneficiaries in a managed care plan. 1-888-452-8609 (Medi-Cal Managed Care Ombudsman)

1-800-430-4263 (Health Care Options)
Medi-Cal Managed Care Ombudsman Webpage
Medicare Federal health insurance program for people aged 65 and older, people with disabilities, and people with end-stage renal disease. 1-800-434-0222 (HICAP - Help with Medicare issues)

(Medicare - Beneficiary information)

(Livanta - File a discharge appeal or complaint about quality of care)
Major Risk Medical Insurance Program (MRMIP) State insurance program for people with pre-existing conditions. 1-800-289-6574  DHCS MRMIP Webpage
U.S. Department of Veterans Affairs Provides health care benefits to men and women who have served in the U.S. armed forces. 1-877-222-8387 VA Health Benefits Webpage


Other Consumer Assistance Resources

Also see the find local assistance and health resources pages

Resource Description Number Website
BenefitsCal Apply for Medi-Cal, CMSP, CalWORKS, CalFresh (formerly Food Stamps) benefits in California. N/A BenefitsCal Website
California Foundation for Independent Living Advocacy and services for people with disabilities. Local centers throughout California. 916-325-1695

TTY 916-325-1695
Cancer Legal Resource Center Provides free information and resources on cancer-related legal issues. 866-843-2572

TDD 213-736-8310
Cancer Legal Resource Center Website
Click on "About DRLC"
County Veterans Service Offices Help for veterans and their families with veterans benefits issues. 1-844-737-8838 List of County Veterans Service Offices
Disability Rights California Information and assistance for Californians with disabilities. Disability Rights California Website
Health Consumer Alliance Information on low-cost health care. Find links to local assistance.
HICAP (Health Insurance Counseling and Advocacy Program) Free Medicare information and counseling. The toll-free number connects you to the HICAP in your area. 1-800-434-0222 HICAP Offices by County
Livanta Assists Medicare members with certain problems and appeals. 1-877-588-1123

TTY 1-855-887-6668
Livanta Website
Medical Board of California Licenses and takes complaints about doctors. Check doctors online. 1-800-633-2322
Mental Health Association of California Advocacy and information to help people get mental health services. Mental Health Association of California Website
NAMI Information and support for families with seriously mentally ill relatives. 1-800-950-6264

Health Care Data and Transparency Sources

Resource Description Website
Cal Hospital Compare Cal Hospital Compare features information on California hospitals that helps consumers make smarter and more informed choices when making medical decisions. CalHospital Compare Website A federal government site dedicated to making high value health data more accessible to entrepreneurs, researchers, and policy makers in the hopes of better health outcomes for all.
Find Your Doctor’s Payment Interactive tool that lets you check the financial relationship of your doctor with pharmaceutical companies. Find Your Doctor's Payment Website
California Health Interview Survey The California Health Interview Survey’s interactive tool allows you to quickly search for health statistics on your zip code, legislative district, city, county, region, and all of California. California Health Interview Survey Website
Health Services Research Information Central This U.S. National Library of Medicine site contains selective links representing a sample of available health data. Items are selected for their quality, authority of authorship, uniqueness, and appropriateness. Health Services Research Information Website
Agency for Healthcare Research and Quality The Agency for Healthcare Research and Quality (AHRQ) provides a range of data resources in the form of online, searchable databases. Data are provided on topics such as the use of health care, the costs of care, health care systems, trends in hospital care, health insurance coverage, out-of-pocket spending, and patient satisfaction.


Health Plan Problems?

Call 1-888-466-2219

Find other resources...