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Home > Health Insurance Basics > Using Your Health Plan

Using Your Health Plan

Young lady talking to her doctorYou can get better care if you understand your benefits and how to use your plan to get health care services

Learn how to work with your doctor and get the right preventive care for someone in your age group.  Know how to get better care if you have a medical condition

Learn about your rights as a patient. For example, you have the right to file a complaint if you have a problem with your health plan or one of its providers.  You also have the right to get a copy of your medical records.

You can call your health plan's member services for questions about your benefits.  You can also call your plan if you need language assistance.

You can call your plan's nurse help line if you have a question about a medical problem or need help deciding if you need to see a doctor.

Patient Rights

Patient Rights

California has laws that protect your rights as a patient. For example, you have the right to:

  • Timely limits on waiting for appointments (in HMOs and some PPOs)
  • Free preventive care in many plans

Learn more about patient rights...


If you are having a problem with your health plan, find more information about problems and complaints...

Using Services

Using Services

Learn how to use your health plan services:

Learn more about the benefits most plans must offer.

Health Plan Problems?

Call 1-888-466-2219

Find other resources...

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