2006 Healthcare Quality Report Card 
Rating California's HMOs and Medical Groups


Graphic: The Great Seal of the State of California


Photograph: Woman and boy
Photograph: Boy with toy stethescope
Photograph: Woman and adult daughter
Photograph: Man and boy with soccer ball 


California HMOs' Ratings


Graphic:  Listing of 9 Health Maintenance Organizations in California (listed in alphabetical order), with star ratings in two summary topics.  

Rating Key: Excellent = 4 stars; Good = 3 stars; Fair = 2 stars; Poor = 1 star

Topic 1 - Providing Quality Care - How HMOs scored on meeting national standards of care
Topic 2 - Members Rate HMO - How HMOs scored on member survey of care and service

Aetna Health of California Inc. 
Topic 1 - Providing Quality Care - 2 stars (Fair)
Topic 2 - Members Rate HMO - 1 star (Poor)

Blue Cross HMO - CaliforniaCare 
Topic 1 - Providing Quality Care - 2 stars (Fair)
Topic 2 - Members Rate HMO - 2 stars (Fair)

Blue Shield of California HMO
Topic 1 - Providing Quality Care - 2 stars (Fair)
Topic 2 - Members Rate HMO - 2 stars (Fair)

CIGNA HMO
Topic 1 - Providing Quality Care - 2 stars (Fair)
Topic 2 - Members Rate HMO - 1 star (Poor)

Health Net of California, Inc.
Topic 1 - Providing Quality Care - 3 stars (Good)
Topic 2 - Members Rate HMO - 2 stars (Fair)

Kaiser Permanente Northern California 
Topic 1 - Providing Quality Care - 3 stars (Good)
Topic 2 - Members Rate HMO - 3 stars (Good)

Kaiser Permanente Southern California 
Topic 1 - Providing Quality Care - 3 stars (Good)
Topic 2 - Members Rate HMO - 3 stars (Good)

PacifiCare of California 
Topic 1 - Providing Quality Care - 3 stars (Good)
Topic 2 - Members Rate HMO - 2 stars (Fair)

Western Health Advantage 
Topic 1 - Providing Quality Care - 2 stars (Fair)
Topic 2 - Members Rate HMO - 3 stars (Good)


Are you and your family getting the care you deserve?
www.HMOreportcard.ca.gov


California's Office of the Patient Advocate (OPA) 
980 9th Street, Suite 500 
Sacramento, CA 95814 

Alternative formats of this card and the report card website are available by calling:
1-866-466-8900 or 1-866-499-0858 TTY


Graphic: OPA logo


How Well HMOs Treat Specific Health Conditions

Go to www.HMOreportcard.ca.gov to see how HMOs scored at treating specific health conditions that may be important to you – like the three conditions shown below.


Graphic: Listing of 9 Health Maintenance Organizations in California (listed in alphabetical order), with star ratings in three specific health conditions.

Rating Key: Excellent = 4 stars; Good = 3 stars; Fair = 2 stars; Poor = 1 star

Topic 1 - Asthma Care - How HMOs scored on meeting national standards of care
Topic 2 - Checking for Cancer - How HMOs scored on meeting national standards of care
Topic 3 - Heart Care - How HMOs scored on meeting national standards of care

Aetna Health of California Inc.
Topic 1 - Asthma Care - 3 stars (Good)
Topic 2 - Checking for Cancer - 2 stars (Fair)
Topic 3 - Heart Care - 3 stars (Good)

Blue Cross HMO - CaliforniaCare 
Topic 1 - Asthma Care - 3 stars (Good)
Topic 2 - Checking for Cancer - 2 stars (Fair)
Topic 3 - Heart Care - 3 stars (Good)

Blue Shield of California HMO
Topic 1 - Asthma Care - 3 stars (Good)
Topic 2 - Checking for Cancer - 2 stars (Fair)
Topic 3 - Heart Care - 3 stars (Good)

CIGNA HMO
Topic 1 - Asthma Care - 3 stars (Good)
Topic 2 - Checking for Cancer - 2 stars (Fair)
Topic 3 - Heart Care - 3 stars (Good)

Health Net of California, Inc.
Topic 1 - Asthma Care - 3 stars (Good)
Topic 2 - Checking for Cancer - 3 stars (Good) - Best in topic
Topic 3 - Heart Care - 3 stars (Good)

Kaiser Permanente Northern California 
Topic 1 - Asthma Care - 4 stars (Excellent) - Best in topic
Topic 2 - Checking for Cancer - 2 stars (Fair)
Topic 3 - Heart Care - 4 stars (Excellent) - Best in topic

Kaiser Permanente Southern California 
Topic 1 - Asthma Care - 3 stars (Good)
Topic 2 - Checking for Cancer - 2 stars (Fair)
Topic 3 - Heart Care - 3 stars (Good)

PacifiCare of California 
Topic 1 - Asthma Care - 3 stars (Good)
Topic 2 - Checking for Cancer - 2 stars (Fair)
Topic 3 - Heart Care - 3 stars (Good)

Western Health Advantage 
Topic 1 - Asthma Care - 3 stars (Good)
Topic 2 - Checking for Cancer - 2 stars (Fair)
Topic 3 - Heart Care - 3 stars (Good)


Get the full story:

Visit www.HMOreportcard.ca.gov to learn which HMO and medical group are best for you, based on their scores at treating specific conditions, such as Diabetes Care, Helping Smokers Quit, Maternity Care, and more.

www.HMOreportcard.ca.gov