The California Office of Patient Advocate

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How to Use Your Health Plan

How to Use Your Health Plan

We made this section to help you take control of your health care.

Middle-aged white woman talking to a clinic receptionist, a young African-American woman

Health Plan Basics

HMOs... PPOs... costs... compare plans...
basic benefits

Male doctor examining the tonsils of an Asian boy, 6-8 years old

Getting Better Care

doctors... referrals... hospital care...
children’s care... seniors

Latina mom hugging son and daughter, ages 8-10

People Like You

deciding about treatments...
choosing doctors... solving problems

Older African-American man talking on the phone

Problems & Complaints

where to call...
forms... talking tips... IMR