The California Office of Patient Advocate
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Filing a Complaint

Older adult African-American woman and a female African-American doctor in her 40s

Adele: Filing a complaint

Adele has dealt with chronic pain for many years. Her doctor thought that a certain prescription drug would help her. “My plan said the drug was not medically necessary. So my doctor helped me file a complaint with the state. My case was reviewed by an independent doctor who said I needed the drug. So my plan had to cover the drug for me.”

More about filing complaints.

 
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