The California Office of Patient Advocate
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Using Your Plan’s Services

Learn more about using your health plan

  • Ask your employer.
  • Look at your plan’s website.
  • Talk to your doctor.
  • Call the plan’s member/customer services number.
  • Read your Summary of Benefits.
  • Read your Evidence of Coverage.

Your health plan offers many services, or benefits. But how do you use them?

Specialists

Most of us need specialist care now and then. Find out how to get it.

ER and hospital care

Learn how to get emergency care before you need it. And ask your doctor where you would go if you needed hospital care.

Medicines

We use more prescription drugs than we used to, and using them safely is important.

Mental health care

Health plans provide more mental health care services now than in the past. By law, they must cover certain severe mental health problems.

 
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