Providing Quality Care: This report card rates HMOs on the care that members receive. More stars mean members got better care. We compared the care that members got to the best performing HMOs nationwide. The HMOs’ records and members’ medical charts were used for the ratings.
Members Rate HMO: This report card rates HMOs on what its members, people like you, say about their care and service in the HMO. More stars mean members reported better experiences. We compared each HMO’s member survey results to the survey results of the best performing HMOs nationwide.