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• About the HMO Ratings
• What is an HMO?
• How to choose an HMO?
• About the Health Care Quality Report Card

Meeting National
Standards of Care

We compared HMO members' records in 2009 to a set of national standards for quality of care.

• Asthma & Other Respiratory Care
• Checking for Cancer
• Chlamydia Screening
• Diabetes Care
• Heart Care
• Maternity Care
• Mental Health Care
• Treating Adults: Getting the Right Care
• Treating Children: Getting the Right Care
• Testing for Cause of Back Pain

Member Ratings

We compared how members rated their HMO during 2009 to national results.

• Getting Care Easily
• Plan Service
• Doctor Communications
• Member Complaints

HMO Ratings At-a-Glance 2011 Edition

Excellent Good Fair Poor	Meeting National Standards of Care Patients get the right care.	Member Ratings Compared to Plans Nationwide
		Members Rate Their HMO Members rate HMO 8, 9 or 10 on 0-10 scale	Getting Care Easily Members rate ease of getting doctor appointments, tests and treatments.	Plan Service Members who contacted their plan rate customer service helpfulness, getting cost information and claims paid correctly.
Aetna Health of California, Inc.	Two stars	One star	One star	Three stars
Anthem Blue Cross - HMO	Three stars	Three stars	One star	One star
Blue Shield of California - HMO	Three stars	Three stars	One star	Two stars
CIGNA HMO	Three stars	Three stars	One star	One star
Health Net of California, Inc.	Three stars	Three stars	One star	One star
Kaiser Permanente - Northern California	Four stars	Three stars	Two stars	One star
Kaiser Permanente - Southern California	Four stars	Three stars	One star	One star
UnitedHealthcare of California (formerly PacifiCare)	Three stars	Three stars	One star	Two stars
Western Health Advantage	Three stars	Three stars	Two stars	Three stars

Why isn't my health plan listed?