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• About the PPO Ratings
• What is a PPO?
• How to choose a PPO?
• About the Health Care Quality Report Card

Meeting National
Standards of Care

We compared PPO members' records in 2009 to a set of national standards for quality of care.

• Asthma & Other Respiratory Care
• Checking for Cancer
• Chlamydia Screening
• Diabetes Care
• Heart Care
• Mental Health Care
• Treating Adults: Getting the Right Care
• Treating Children: Getting the Right Care
• Testing for Cause of Back Pain

Member Ratings

We compared how members rated their PPO during 2009 to national results.

• Getting Care Easily
• Plan Service
• Doctor Communications
• Member Complaints
• Health Plan Highly Rated

PPO Ratings At-a-Glance 2011 Edition

Excellent Good Fair Poor	Meeting National Standards of Care Patients get the right care.	Member Ratings Compared to Plans Nationwide
		Getting Care Easily Members rate ease of getting doctor appointments, tests and treatments.	Plan Service Members who contacted their plan rate customer service helpfulness, getting cost information and claims paid correctly.
Aetna PPO	Three stars	Two stars	Two stars
Anthem Blue Cross PPO	Two stars	Two stars	One star
Blue Shield of California/Blue Shield Life PPO	Two stars	Two stars	One star
CIGNA PPO	Three stars	Two stars	One star
Health Net PPO	Two stars	Two stars	One star
UnitedHealthcare Insurance Co., Inc.	Three stars	Three stars	One star

Why isn't my health plan listed?