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Compl​aint Data Reports

The Office of the Patient Advocate produces annual reports about health care complaints made by California consumers to the Department of Managed Health Care, Department of Health Care Services, California Department of Insurance, and Covered California. These reports also include information about state consumer assistance centers.

REPORT TO THE LEGISLATURE FOR MEASUREMENT YEAR 2016 (PDF)
 - Data Tables from the Measurement Year 2016 Report
This third-year, multi-departmental report provides information on health care complaints resolved in 2016.
Released April 2018

Statewide Complaint Data Highlights
 See statistics from OPA's most recent complaint data analysis.

About the Complaint Data Reports
Find out more about OPA's complaint data reporting initiative, including the statutory requirements, background, and report methodology.

Complaint Data Glossary
Definitions for terms in the Complaint Data Report.

State Consumer Assistance Service Centers
The state entities that reported complaint data to OPA also provided additional information about their consumer assistance service centers. Learn more about consumer assistance at the:

Annual Health Care Complaint Data Reports

REPORT TO THE LEGISLATURE FOR MEASUREMENT YEAR 2015 (PDF)
 - Data Tables from the Measurement Year 2015 Report
This second-year, multi-departmental report provides information on health care complaints resolved in 2015.
Released January 2017

BASELINE REPORT TO THE LEGISLATURE FOR MEASUREMENT YEAR 2014 (PDF)
  - Data Tables from the Measurement Year 2014 Report
This baseline report is the first time in the state's history that a multi-departmental report on health care complaint data has been issued.
Released May 2016