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Statewide Assistance Resources

Use the list below to get help with your health care problem from a statewide helpline or consumer assistance organization.

If you aren't sure which agency can help you, you can contact the Department of Managed Health Care Help Center at 1-888-466-2219 or submit a complaint online.

If you are looking for coverage through a public program, also check out our list of programs that provide low-cost/no-cost care.

Resources on this page

Government Health Insurance Regulators

ResourceDescriptionNumberWebsite
California Department of Managed Health CareInformation and help 24 hours a day for members of HMO health plans and many Anthem Blue Cross and Blue Shield PPOs.

1-888-466-2219

(California Help Center)

TDD 1-877-688-9891

 

www.dmhc.ca.gov

California Department of InsuranceInformation and help on some PPOs and other kinds of insurance.
1-800-927-4357
(Consumer Hotline)

 

http://www.insurance.ca.gov/

U.S. Department of Labor (Employee Benefits Security Administration)Information on COBRA, HIPAA, and federal health care rights. Help for members of health plans that their employer self-insures.

1-866-444-3272

Northern CA:

1-415-625-2481

Southern CA:

1-626-229-1000

www.dol.gov

Government Programs for Health Coverage

ResourceDescriptionNumberWebsite
Cal MediConnectProgram for people who have both Medicare and Medi-Cal and who live in certain counties.

1-855-501-3077

(Cal MediConnect Ombudsman)

http://calduals.org

Covered CaliforniaCalifornia's marketplace for finding health insurance coverage.1-800-300-1506

www.coveredca.com

Medi-CalNo-cost to low-cost health insurance. California's Medicaid program.

Contact your local county office for

Medi-Cal issues.

You can reach the Medi-Cal Managed Care Ombudsman at 1-888-452-8609.

 

www.dhcs.ca.gov/services/medi-cal

Medi-Cal Access Program
(formerly Access for Infants & Mothers - AIM)
Low-cost health insurance for pregnant women with low and middle incomes.

 

1-800-433-2611

 

mcap.dhcs.ca.gov

Medi-Cal Managed CareAdditional help is available to Medi-Cal beneficiaries in a managed care plan.

1-888-452-8609 (Medi-Cal Managed Care Ombudsman)

1-800-430-4263 (Health Care Options)

 

www.dhcs.ca.gov/services/medi-cal

MedicareFederal health insurance program for people aged 65 and older, people with disabilities, and people with end-stage renal disease.

1-800-434-0222 (HICAP - Help with Medicare issues)

1-800-633-4227
(Medicare - Beneficiary information)

1-877-588-1123
(Livanta - File a discharge appeal or complaint about quality of care)

 

 

www.medicare.gov

Major Risk Medical Insurance Program (MRMIP)State insurance program for people with pre-existing conditions.1-800-289-6574

  www/dhcs.ca.gov/Pages/MajorRiskMedicalInsuranceProgram

U.S. Department of Veterans AffairsProvides health care benefits to men and women who have served in the U.S. armed forces.

 

1-877-222-8387

 

Other Consumer Assistance Resources

ResourceDescriptionNumberWebsite
BenefitsCalApply for Medi-Cal, CMSP, CalWORKS, CalFresh (formerly Food Stamps) benefits in California.

N/A

Contact your region's State benefits agency.

 

www/benefitscal.com

California Foundation for Independent LivingAdvocacy and services for people with disabilities. Local centers throughout California.

916-325-1695

TTY 916-325-1695

 

www.cfilc.org

Cancer Legal Resource CenterProvides free information and resources on cancer related legal issues.

866-843-2572

TDD 213-736-8310

 

http://cancerlegalresources.org

County Veterans Service OfficesHelp for veterans and their families with veterans benefits issues.

 

1-844-737-8838

                 

www.cacvso.org/county-contacts

Disability Rights CaliforniaInformation and assistance for Californians with disabilities

 

916-504-5820

 

www.disabilityrightsca.org

Health Consumer AllianceInformation on low-cost health care. 1-888-804-3536 https://healthconsumer.org

HICAPFree Medicare information and counseling. The toll-free number connects you to the HICAP in your area.

 

1-800-434-0222

                   

www.aging.ca.gov/HICAP

LivantaAssists Medicare members with certain problems and appeals.

1-877-588-1123

TTY 1-855-887-6668

 

https://bfccqioareas5.com

Medical Board of CaliforniaLicenses and takes complaints about doctors. Check doctors online.

 

1-800-633-2322

 

www.mbc.ca.gov

Mental Health Association of CaliforniaAdvocacy and information to help people get mental health services.

916-557-1167

National Alliance on Mental Illness (NAMI)Information and support for families with seriously mentally ill relatives1-800-950-6264

Health Care Data and Transparency Sources

ResourceDescriptionWebsite
Cal Hospital CompareCal Hospital Compare features information on California hospitals that helps consumers make smarter and more informed choices when making medical decisions.

 

HealthData.govA federal government site dedicated to making high value health data more accessible to entrepreneurs, researchers, and policy makers in the hopes of better health outcomes for all.
 

Find Your Doctor’s PaymentInteractive tool that lets you check the financial relationship of your doctor with pharmaceutical companies. https://openpaymentsdata.cms.gov

California Health Interview SurveyThe California Health Interview Survey’s interactive tool allows you to quickly search for health statistics on your zip code, legislative district, city, county, region, and all of California.

Health Services Research Information CentralThis U.S. National Library of Medicine site contains selective links representing a sample of available health data. Items are selected for their quality, authority of authorship, uniqueness, and appropriateness.

Agency for Healthcare Research and QualityThe Agency for Healthcare Research and Quality (AHRQ) provides a range of data resources in the form of online, searchable databases. Data are provided on topics such as the use of health care, the costs of care, health care systems, trends in hospital care, health insurance coverage, out-of-pocket spending, and patient satisfaction. www.ahrq.gov/data/resources

Last updated 10-12-18